My siblings and I are quite fond of Japanese food, and so when we heard there was a local All You Can Eat Japanese restaurant, we decided to give it a go. What a mistake this was.
First impressions are important, so it was quite disappointing for us to be led to a table with a only 2 adult chairs and a baby high chair. To clarify, I booked for three people, never once mentioning the word ‘child’ or ‘baby’, so I was quite confused when us 3 adults were led to this table. Did they automatically assume 3 people equaled a couple with a baby? I’m not too sure. Either way, being brought to a table with incorrect seating, and then having to consequently wait an additional 5-10 minutes for them to carry a chair from downstairs (I’m not too sure why they didn’t just grab a chair from one of the spare tables upstairs?) left a bad, first impression.
The ‘All You Can Eat’ menu was quite limited in choices, and for some odd reason, was in incredibly bad shape.
After waiting for a couple minutes longer than we would’ve liked, we finally got to order.
Absurdly, for reasons unknown to myself or my siblings, the waitress had the audacity to question us with, “TWO PLATES? IT FEEDS SIX” when we decided to order two plates of the Sushi & Sashimi Platter. Although we initially felt worried that maybe two plates was too much as the photo on the menu did look like a lot of food, we stuck with our decision to have two plates, as well as couple other dishes. However, despite this, we found it incredibly rude to have a waitress question you with such an incredulous tone, especially at an All You Can Eat restaurant.
After about 15 minutes, we received our first dishes…
two plates of Beef Capraccio and one plate of Prawn Gyoza.
Although the Beef Cappracio was nice, they drowned it in a bit too much ponzu sauce, making it less delicious than others I have tried.
The Prawn Gyoza tasted very similar to the frozen ones I’ve bought at the shops, and my siblings also commented that it tasted as if it had been microwaved.
The worst part of the rest of the night was the w a i t i n g game. Although we saw dishes after dishes of food coming out, the waiters always seemed to walk right past us and to other tables. After another 15 minutes (now total of 30 minutes that we’ve been waiting!), we were getting quite hungry when our plate of takoyaki and seaweed salad showed up!
May I say, this was the most pathetic looking takoyaki I had ever seen, with it’s lack of mayonnaise and stingy amount of bonito flakes on top?! However, despite its look, the takoyaki tasted quite good (or maybe we were just hungry from all that waiting?), and we decided to order another plate. The seaweed salad was fine, nothing different than what you would get at Sushi Sushi.
While we waited, we noticed that the wait staff seemed incredibly disorganised. To paint a clear picture, we were seated near the kitchen / staircase, where all food are served from, yet somehow, the wait staff would breeze past us to the back of the restaurant with plates of food, only for them to come back to our table with one or two dishes. Watching this happen continuously really made us wonder whether the wait staff even knew the table numbers and the orders that were meant for each? This became particularly annoying when we concluded that many of the dishes we had ordered had gone to other tables instead, which would explain our long wait times whilst other tables seemed to continuously have food arriving.
Anyway, another 10 minutes passed (40 minutes in total since our first order), and our Seafood Tempura finally shows up …cold. How disappointing. The Chicken Kaarage follows shortly, after taking a nice trip around the restaurant only to come back to our table.
And just as we were about to ask WHERE our Sushi & Sashimi Platter was, ONE PLATE decided to show up!
I’m not too sure how this was meant to feed SIX PEOPLE, but we promptly order two more plates, fearing that it would take ANOTHER 40 minutes to arrive. Note that we originally ordered two, but only one showed up. My brother did overhear a table nearby declaring they didn’t order a plate of sushi & sashimi when the waiter went to deliver it to them, so it is very likely that it was meant for us :/
We received our plate of Vegetable Harumaki two minutes later, and it was definitely nothing to rave about.
At this point, I noticed that many other tables were receiving their ice cream orders, so again in fear of their long wait times, we decided to order our ice creams too. It was odd, yet I guess not so surprising at such an establishment, that they limited the black sesame and green tea ice cream to one scoop per person. Definitely not All You Can Eat, hey? So after successfully waving down a wait staff, we prompt ordered 3 green tea, 2 black sesame and 2 vanilla scoops. I am unsure why but the wait staff seemed quite confused and shocked that we were able to eat more than 1 scoop per person!
And then FINALLY, after 45 minutes of waiting, we receive our Agedashi Tofu! At least it was hot…
15 minutes after this at 9:00pm, we received our lot of ice cream scoops, all in one rounds thankfully!
And then 10 minutes later, we finally received our final two (or not final, because that original one still never made it to us) plates of Sushi & Sashimi! It was quite odd to have sushi and sashimi post-ice cream..
To end the night, we went downstairs to pay, only to have to wait awkwardly while some staff, who I assume didn’t know how to use the register, avoided our looks for assistance uncomfortably. During this time, another group from upstairs seemingly took advantage of this situation, as they waltzed straight out of the restaurant without paying.
Overall, we had a pretty awful experience at Okami and we vow never to return. At $29.90 per person, the prices are reasonable, but with the quality of service and food, it really begs the question on whether it was really worth saving a couple of bucks to have a cheap ‘All You Can Eat’. The obvious answer is No.
We rate Okami Wantirna a 1/10.